What is a default shipping address?
The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
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What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with
the value of your order unless you select another credit card to be charged for this order.
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Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
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How are shipping charges calculated?
Shipping charges on our web site are calculated using a freight estimator. You will be billed only for the acutal shipping charges plus a $1.50
shipping and handling fee. You will be sent an e-mail that includes actual shipping costs.
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Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
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How are sales taxes computed?
If you live in New York state, the sales tax levied on a customer depends on the tax jurisdiction he or she comes under.
We do not charge tax for out of state purchases.
The customer is responsible for following his or her local state and federal tax laws.
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How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button
to add a new shipping address.
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| Can I delete an address from my address list?
No. You cannot delete an address but you could change it by editing it.
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How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to
be changed.
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders,
quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided
by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both
through the web and through other means) are listed. Click on the order number whose status you want to check. The order details
are displayed along with the tracking numbers for the shipments made.
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How do I cancel an order?
To cancel an order, you must contact our customer service department either by mail or telephone and they will give you further
information.
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What are the benefits of registration?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become
available to you not only on orders you place at our web store but also to orders through other channels.
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I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can
login and then change your password.
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Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been
designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and
credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make
from us.
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How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you
in the "Payment Method" area while creating an order.
For example, if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.
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What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default
E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default
E-mail address.
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How are pricing and discounts determined?
The price for each and every item on our online store has been carefully calculated to make sure that you get the best deal available. We
also offer discounts on almost all the listed items for registered customers. If you qualify for special discounts, you must me a registered
user to get a your discounted price. We also offer great deals on closeout items and sale items.
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What are the payment options?
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order.
Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check,
select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number
when sending your payment. If you need any further assistance, please contact our Customer Service Department.
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How do I track my order?
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders,
quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided
by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both
through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are
displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping
carrier.
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What is the estimated shipping time for UPS ground?
Look at the UPS map below to get an estimate on how long it takes to ship from our warehouse to your location.
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